Tool Service Centre Team Leader

Carpiano, Milano
Reference No: WD-0005597

What's the role?

If you are a high performer, passionate about developing people, as well as yourself, you always look for opportunities to drive continuous improvements and have the ambition to work and live in a new country within a few years, join us as a Tool Service Centre Team Leader with Hilti Italia.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

The Carpiano Tool Service Centre Team Leader offers the opportunity to lead a team in the 4th largest (out of 65) TSC worldwide, where yearly we do hundreds of thousands of operations for our Customers, including repair of our Hilti tools. The TSC is inside the Aftermarket Services (AMS), a global function, meaning that you collaborate very closely with functions within Hilti Italy (e.g. Marketing, Sales, Finance, HR), but also with other AMS colleagues globally, allowing you to have a great exposure to Hilti’s business model.

The hundreds of Customer tools we repair daily, arrive in the morning and leave repaired in the afternoon. Your responsibility is that we win every single day at serving our Customers. To achieve it, you should be focused on today, but also on proactively work in improvement initiatives and projects for the medium and long term. Finally, we, in the TSC leadership team win because our teams win, so we are responsible to create an environment where we engage, recognize and develop our team members.

Co-define and execute on TSC strategies, plans and projects
Deliver sustainable productivity at defined end to end service levels (turnaround time, repair quality)
Execute seamless customer experience through end to end services processes for all customers, including complaint handling and quality management with TSC
Promote a bottom-up continuous improvement culture in the TSC, by defining, leading improvement initiatives and by engaging and coaching team members
Establish strong collaboration and represent the TSC across Hilti globally
Deliver outstanding results by developing and engaging a caring and performing team

Our logistics operation is special because we own our whole supply chain, something that’s almost unique for a company of our size

What do we offer?

You will have at your disposal all the necessary tools to obtain outstanding results: cutting edge software, coaching, training, and a unique network in the company. The possibilities to show your competencies through roles that will carry increased responsibility will be there and you will grow professionally through constant contact with the professionals from the sector.

Why should you apply?

We have a team that is highly diversified when it comes to talents and competencies, very dynamic, innovative and productive. Being part of a team like this is going to help you to strengthen your personal abilities, as well as professional skills.

What you need is:

  • Relevant engineering or technical degree
  • Good in Italian and fluent in English
  • Good MS Office know-how. Preferably advanced in Excel and VBA.
  • Team leadership. Preferably with direct reports and in a professional context
  • +2 years creating, organising and implementing continuous improvement
  • +2 years operations experience
  • Cross-functional project management experience

“You get a unique opportunity to experience all different functions of the supply chain – and, for many people, to do it overseas. We really encourage our teams to challenge the way things are done. If you can make a process simpler, do it, show us.”

- Fabrice, Head of Global Logistics Services

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