Stage IT Support Specialist E4
What's the role?
We are looking for an open-minded, communicative and technically competent IT Service Desk support specialist to strengthen our onsite team, which offers our employees competent advice on various IT topics.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.
With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
You will support the IT Team providing support for our employees for the entire landscape of IT services including hardware, digital workplace, systems and applications, equipment, etc. and to follow established processes in managing incidents and service requests throughout their lifecycle.
In your role you will be part of Service Desk Team.
What do we offer?
You will have at your disposal all the necessary tools to obtain outstanding results: supporting team, training possibilities, and a unique network in the company.
The possibilities to prove yourself through roles that will carry increased responsibility will be there and you will grow professionally through constant contact with the professionals from the sector.
Why should you apply?
Your service orientation attitude, open-mindedness, teamwork, courage and commitment will fit our team perfectly.
If you enjoy working in a regional team and love challenges, we look forward to receive your application.
What you need is:
- IT Diploma (a IT Bachelor’s Degree or Similar is considered a plus)
- Good knowledge of Italian and business fluency in English (C1)
- Teamwork and resilience
- Hands-on knowledge of Windows 10 operating systems, Active Directory, Microsoft Office suite/ Office 365, Skype for Business
- Familiarity with video conferencing and other audio/video equipment and technologies
“I love the fact that my job isn’t just technical. It involves planning and dealing with people too. The culture is brilliant. It’s challenging, yes, but it’s friendly and welcoming too. It’s all about teamwork, and your ideas are really taken on board.”