What's the role?
Service Consultant Specialist help our Account Manager in order to develop a consultative approach towards our customers and lead the development of new software solution of Asset and Services Management that goes beyond our traditional product categories.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.
With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
The Service Consultant is the “Service Business Partner” of Account Managers in the field, helping them develop their skills in phase of pre-qualification and in selling an on-site analysis on their Focus Customers.
From the on-site analysis onwards, the Service Consultant becomes a “Solution Consultant” by helping customers in identify opportunities and designing a tailor-made solution that will both create value for the customer while reinforcing the perception of Hilti as a top partner in the eyes of the customers, as to improve the business relationship between both parties.
In phase of implementation, he/she will be responsible for coordinating the different parties (customer, Tagging Partner, Competence Center) in order to assure the best customer experience and the smoothest onboarding of customers’ employees onto the ON!Track platform. In after-implementation phase, the Service Consultant
will be responsible for following-up on implemented customers, proposing new services and upgrades on a continuous basis, based on customers’ needs and new features brought by global software releases.
The role will require active listening and commercial skills both towards engaging the sales force and identify customer needs through a rational analysis of the company as well as the ability to create a strong desire for change through a rather emotional involvement of the customer in closing phase. Like most at Hilti, the Service Consultant role is a hands on role, and the successful candidate will be expected to master the functionalities of the app and web-based platform as to elaborate perfect demo’s in phase of analysis and to lead the implementation phase and tagging days.
A consultative sales approach, as well as effective communication and customer demonstrations of services will be essential to succeed
What do we offer?
Day to day, you’ll coach and manager by your responsible, the ON!Track Team Leader, with strong involvement of other Area Sales Managers of your territories.
Why should you apply?
Develop people to achieve outstanding results is at the core of Hilti. We fill 80% of our management positions with our own internal candidates and are market leader in the tool power and anchors industries. It’s testament to how much we value bother aspects.
Service Consultant is a cutting-edge function, at the forefront of change, where your daily activities will help strengthen both your leadership skills by presenting to top CEO’s on a weekly basis and managerial skills by bring the best out of people you are working with. You will join a diverse team of people with a variety of backgrounds and experiences, that you can leverage to grow and be successful in the role.
What you need is:
- Experience in B2B field based role (service sector) would be preferred
- Can demonstrate analytical, problem-solving and organizational skills
- Leadership skills, ability to engage people on different levels, internally and externally
- Strong active listening skills with developed commercial sense
- Strong interest in software and skilled in Microsoft office suite
- Ability to work in a cross-functional Team environment: Marketing, Sales and 3rd party service provider
- Willingness to travel/drive extensively, working autonomously in a field based role, managing your own time.
- Excellent written and verbal communication skills, both in Italian and English
- Drive to develop strong and sustainable relationships both internal and external
- As part of your interview process, we’ll take you on a day-in-the-life ‘field ride’ to give you a feel for the job and our culture.
We look forward to receiving your application.
“There’s a real family spirit and you can literally knock on any director’s door at any time. Also your line manager will work very hard to help you develop your skills, both professionally and personally.”